Returns & Exchanges
At Wally's Wine & Spirits, we strive to ensure every bottle meets our high standards; however, due to the perishable nature of our products, returns are generally limited to damaged or corked items. If you encounter an issue with your order, please contact our concierge team within 30 days of purchase for assistance.
Contact Customer Support
Reach out to our team via email or phone with your order number and a brief description of the issue to initiate a return request.
Provide Documentation
For damaged or spoiled items, please provide clear photographs of the bottle, label, and cork to help our experts verify the condition.
Secure the Shipment
Carefully repackage the item in its original shipping container or a similar wine-safe box to ensure it is protected during transit back to our cellar.
Receive Refund or Replacement
Once our sommelier team inspects the returned product, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing